Yuda Leonardi

As Ark Academy’s first employee, I worked directly with the founder to build the operational foundation needed as the company grew from a small team into an international education business. I designed a connected operating environment covering student lifecycle management, CRM, sales and reporting, enrollment, scheduling, documentation, and internal workflows.

Using Airtable, Fillout, Google Workspace, n8n, Make, and related tools, I replaced fragmented information and manual handoffs with structured data, clearer ownership, and automated processes. The resulting system became the company’s primary source of operational information and continued evolving as its programs, teams, and markets changed.

The work involved more than implementing software. I translated changing business needs into maintainable processes, balanced immediate priorities with long-term usability, and coordinated across leadership, operations, customer service, and development.

• Operational system design
• Workflow automation
• Data operations
• Cross-functional implementation

As the company grew, its original international payment workflow became increasingly expensive and difficult to manage for Korean operations. I evaluated local payment options and designed the operational transition to infrastructure better suited to the Korean market.

I mapped the payment process from customer purchase through settlement, reconciliation, refunds, and internal reporting. I managed provider onboarding and documentation, defined the required process changes, and connected the new payment setup with the company’s website, sales records, student management system, and financial reporting.

The resulting system simplified how payments were collected and tracked, reduced dependence on international payment workflows, and created a more reliable foundation for local operations. The design balanced customer experience, transaction costs, administrative requirements, integration capability, and long-term maintainability.

• Payment systems
• Process design
• Vendor evaluation
• Systems integration

As a game designer on Legrand Legacy: Tale of the Fatebounds, I helped translate creative ideas into structured systems that developers, artists, and other designers could implement consistently. My work included gameplay systems, combat mechanics, balancing formulas, feature specifications, and detailed game design documentation.

I worked across disciplines to clarify requirements, identify how different mechanics affected one another, and keep the design aligned throughout production. I also conducted gameplay testing, quality assurance, and iterative balancing to identify problems and improve the overall player experience.

The project was ultimately released commercially on Steam and consoles. It remains an early example of the approach I continue to use in operations and product work today: understand the full system, document decisions clearly, test how the parts interact, and refine the design based on real outcomes.

• Systems design
• Requirements documentation
• Quality assurance
• Cross-functional production